Refund policy

 

We want you to love what you ordered. If something isn't right, we're here to make it right.

Claim Window All claims must be submitted within 30 days of delivery. After this period, we are unable to process disputes or refunds.

Eligible Claims We accept claims for the following reasons:

• Item arrived damaged or defective
• Wrong item received
• Item is dead on arrival (DOA)

We do not accept returns for change of mind, incorrect size selection, or buyer's remorse. Please review product details carefully before purchasing.

How to Raise a Claim Contact us within 30 days of delivery with:

• Your order number
• A clear photo or video of the issue

Do not send any items back without contacting us first. Unauthorised returns will not be accepted.

Resolutions Once your claim is reviewed, we will offer one of the following:

• Full refund to your original payment method
• Replacement item reshipped at no cost
• Partial refund if the item has a minor defect but remains usable

Resolution times may vary depending on the investigation, but we aim to respond promptly.

Return Shipping For quality or fulfilment errors, you are not required to return the item — we will resolve it without a physical return in most cases. For any exceptions, we will provide instructions and cover associated costs.

Non-Returnable Items

• Sale items
• Gift cards

Exchanges We don't offer direct exchanges. Return your original item and place a new order once your claim is resolved.

Your Consumer Rights Our policy operates alongside your statutory rights under the consumer protection laws of your country. Nothing in this policy limits those rights. If you are unsure of your rights, we encourage you to seek local guidance.