FAQ

1. Where do you ship to and how long does delivery take?

We ship worldwide. Orders are processed within 2–5 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order has shipped.

2. How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Track My Order page at any time.

3. What's your return and refund policy?

Please refer to our Refund Policy for full details on returns and refunds.

4. Can I cancel my order?

Orders can be cancelled before they are shipped. Once your order has shipped, cancellations are no longer possible. Please contact us as soon as possible if you need to cancel.

5. What if I receive the wrong or damaged item?

Please inspect your order upon arrival and contact us immediately with your order number and a photo of the item. We'll make it right.

6. Do you offer exchanges?

We don't offer direct exchanges. To get a different item, return your original purchase and place a new order once the return is accepted.

7. What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

8. How do I find my ring size?

Check our Ring Size Chart for a simple at-home measuring method before purchasing.